How to Solve Netflix Not Working on PS4 or PS4 Pro

by Hamza Shahid11th May, 2018

There is a time when you need a break from gaming and plan to watch your favorite TV shows and movies on your PS4. However, when you open the Netflix app, it freezes and stops working.

Netflix not working on PS4

This makes the situation painful, as you don’t know how to fix Netflix not working on PS4 or PS4 Pro. But don’t worry now, we are here to provide you some quick solutions.

This article will cover all the solutions for numerous Netflix errors, which usually appear on PS4 or PS4 Pro.

But before applying the following solutions, always check if Netflix is down in your region or not. If Netflix service is down, then it is useless to apply the following solutions.

Disclaimer: Sony offers different versions of PS4 or PS4 Pro according to regions. Therefore, due to hardware and Internet settings, users may face issues in solving Netflix not working on their PS4. In this case, contact your local internet connection providers and Netflix customer support to solve this issue. Although, we tested all the available versions of PS4 or PS4 Pro to the maximum in order to provide you the best solutions.

Solutions – Netflix Not Working on PS4 or PS4 Pro

PS4 Pro and PS4

There are different fixes for solving the problem Netflix not working on PS4. Here are some solutions outlined in detail:

Restart Your PS4 & Wi-Fi Device

Restarting your PS4 and Wi-Fi device may seem like an illogical fix. However, this solution may resolve your Netflix not working issue in seconds.

So, try this solution. Restart your PS4 and Wi-Fi device and check whether it works or not. If this solution failed to fix Netflix issue on your PS4, then check for updates.

Check for PS4 Update

It may be possible that your PS4 is not running on the latest software version. This creates issues when you try to watch Netflix on your PS4.

For this, go to Sony’s official website to check the latest software version for PS4. You can also check for updates by going to settings option on your PS4.

Check Update for Netflix App

If you already updated your PS4 to latest software version and it still fails to resolve Netflix not working issue, you need to update the Netflix app as well. Follow these steps to update Netflix app on PS4:

PS4 controller guide.

Steps

  1. First turn on your PS4 > Go to Main menu > Select TV & Video option > Select Netflix App
  2. Now press “Option” key on the controller > now select “Check for Updates” options
  3. If a new software update is available > Select to download update option
  4. After downloading is complete > install the update and check whether it works or not

In case this solution fails to solve Netflix not working on PS4 or PS4 Pro, try the following solutions until Netflix app starts working on your console.

Delete and Reinstall Netflix

Follow these steps to reinstall Netflix on your gaming console:

  1. First Launch your PS4 > Go to Main Menu > Select TV & Video option > Select Netflix app.
  2. Now press “Option” key on the controller > Highlight “Delete” option > press X (Region 1 & 2) or press “O” (Region 3) on the controller.
  3. Now check for new version of Netflix App and reinstall it.
  4. Check whether it works or not.

Reset Your PS4 to Default Settings

Steps

  1. First, launch your PS4 in safe mode: press the “Power” key on the console to switch it off > Now hold the “Power” key > release it when you hear the second beep.
  2. Now Connect control with wire > press “PS” key on the controller
  3. Now select 4th option “Reset Default Settings” and wait to complete the process
  4. Now connect your console with Wi-Fi and check whether Netflix app works or not

Check & Change DNS setting of Your PS4

Steps

  1. Launch PS4 > go to Setup Internet Connection option > Select Wi-Fi option > Select Custom option
  2. Select your personal Wi-Fi option > go to DNS Settings > select Manual option
  3. Now set primary to 8.8.8.8 and secondary 8.8.4.4 > set all the remaining features to automatic
  4. Now check whether Netflix app starts working or not.

Delete & Reinstall Parental Control

In case, you are using any Parental control feature on your PS4, first, delete the tool and then reinstall it again. To delete and reinstall the parental control tool, follow these steps:

  1. First turn off and delete the Parental Control tool from your BT account
  2. Now restart your BT router > Delete and reinstall the Netflix app on your PS4
  3. Open the Netflix App > sign in and check if the service is available or not
  4. Now reinstall Parental Control and check it works or not

Try Cable Connection for Internet

If Netflix still not working on PS4 or PS4 Pro with Wi-Fi connection. Try wired connection and check whether Netflix app works or not. By using wired internet connection, there is a possibility that it may fix connectivity issues.

Use Alternate HDMI port on the TV

Netflix not working on PS4 or PS4 Pro may be due to faulty HDMI ports. Changing the port may help you fix this issue.

FAQs Regarding Netflix Not Working on PS4

Here are some FAQs that could provide information/solution regarding Netflix not working on PS4.

How do I get Netflix on my PS4?

First launch your PS4 > Connect to internet > sign in into your PS account > go to TV & Video section > search for Netflix App and select it.

How do I Delete & Reinstall Netflix App on my PS4?

You can delete and reinstall Netflix app on PS4 by following the above-mentioned solution.

How do I delete the Netflix app on my PlayStation?

  1. First Launch your PS4 > Go to Main Menu > Select TV & Video option > Select any app you want to delete
  2. Now press “Option” key on the controller > Highlight “Delete” option > press X (Region 1 & 2) or press “O” (Region 3) on the controller.

Summing-Up

We hope that you would find this article helpful to solve Netflix not working on PS4 or PS4 Pro. Sadly, Sony and Netflix officials failed to provide any guide to fix this issue.

However, don’t worry, we always find a way to assist our audience and solve their queries and issues related to Netflix

In case, if you still have any query or confusion, contact us by mentioning your comment below.

 

 

Hamza Shahid's Biography :

Hamza Shahid is a tech and movie-geek, who adores creativity and innovation. When he is not binge-watching on Netflix and stuffing munchies, he loves sharing his expert knowledge regarding the latest trends in user privacy and copyright infringement. Apart from writing blogs/articles on cyber laws and political affairs, Hamza also takes keen interest in reviewing the latest movies/TV shows, while providing information about Netflix in the form guides!